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SURVIVORS' RESOURCES

EMA TEXT ALERTS:

SIGN UP

Or call to sign-up: (931) 646-4636 (INFO)

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FEMA: DISASTER RECOVERY CENTER

FEMA has temporarily paused operations at the Disaster Recovery Center due to COVID-19. You can still receive assistance by telephone, the FEMA app, or the FEMA website.

     Hyder-Burks Pavilion

     2390 Gainesboro Grade

     Cookeville, TN 38501
 

Services Available at DRC:

  • - FEMA Assistance Registration 
  • - Restoration of certificates, e.g. marriage, birth, death, etc. 
  • - WIC
  • - Resources for survivors with disabilities -- Centers have assistive technology equipment for survivors with vision loss. Video Remote Interpreting is available by request. The centers also have accessible parking, ramps and restrooms.
  • - Restoration of Driver's License 
  • - Red Cross - access to counselors + assistance
  • - Housing - short-term + long-term assistance

Click here for additional information regarding the DRC. 

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Ways to Register for FEMA Assistance:

1.   Register at: www.disasterassistance.gov (24/7)

2.   Download smartphone app (24/7)

3.   Call 1-800-621-3362 (7 a.m. to 9 p.m., 7 days/weeks)

For local resources, call 1-931-646-INFO (4636).

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SHOP SUPPLIES, FOOD, + OTHER DONATED ITEMS

A multitude of resources are available for survivors. From toothbrushes to baby carseats to non-perishable groceries and so much more. 
 
Our Distribution Center for food and supplies is located at 620 South Jefferson Ave. This is across from Big Lots. They are open Monday, Wednesday and Friday 1pm to 6pm and on Saturday 9am to noon. The center is open to survivors and families. 
 
Due to the efforts in social distancing from the COVID-19 pandemic, you may call ahead and place your order. Someone on the distribution team will deliver your order curbside once you arrive.
 
To place a call-ahead order, please call (615) 585-7053.
 
Without transportation?  Just give the center a call with a list of requested items and an address for delivery. 
(931) 526-8015
Additionally, you can access free shuttling. See Transportation information below. 
 
NOTE! You can visit the Distribution Center multiple times. Those resources are there as long as your recovery needs exists. 

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SHORT + LONG-TERM HOUSING 

Currently displaced to a hotel or staying with friends and family? We can help. 
 
The Emergency Operations Center Team is building a list of available housing. 
 

To learn more about being connected with available housing options, call the infoline: 1-931-646-4636

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HOME LOAN ASSISTANCE

Wilson Bank & Trust has set aside $100 million for loan funding to help victims of the storm who sustained damage to their homes, including those who will need to rebuild.  The bank will provide construction loans or lines of credit to those residents in affected areas with a 12-month fixed interest rate at less than half of the normal cost.
 
Residents whose homes were damaged by the tornado should contact a loan officer at their nearest Wilson Bank & Trust location to get details about the discounted construction loans and to start an application.

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DEBRIS / CLEAN-UP / BURN GUIDELINES

Debris materials cannot be burned. Vegetation can be burned.
 
Crisis Clean-up Hotline: 1-800-451-1954
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SIGNAGE/PLACARDS ON HOMES/BUSINESSES

Some homeowners have questions regarding the placards placed on their homes and businesses, e.g. Restricted Use (yellow paper). These were placed to help identify severely damaged buildings, but state that you are legally prohibited from entering. This language is not true for all homes.

If you have an insurance agent or contractor assisting you, they can help you decide about living in the home. We are establishing teams to survey homes and buildings to determine if electric service can be restored to those that have had electric meters removed. 

As these teams move through your neighborhood, we will message you the street name/address you registered with, to let you know when the teams will be in your neighborhood. If you wish to have power turned back on, you can meet the team as they survey your street. We will notify you once those teams are moving into your street/neighborhood. 

Structural and electrical engineers are working with these teams to determine the safety of structures, and to help you identify what type of work may need to be done to render the home safe to live in. They have started on the west side of the affected area and are moving east. If you would like to request their review of your property, call (931) 646-4636 (INFO) to be added to the list. Please note this is a time-consuming and ongoing process, as they provide proper and thorough attention to each home being assessed.

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TAX DEADLINE EXTENSION

The Internal Revenue Service (IRS) has extended the April 15 tax deadline for tornado victims in Tennessee to July 15, as well as other upcoming deadlines.
 
Victims will have until July 15, 2020 to file various individual and business tax returns and make tax payments. The IRS said it is offering relief to any designated by the Federal Emergency Management Agency (FEMA) as qualifying for individual assistance.
 
Click here for more information.
 
 
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PET SURVIVOR ASSISTANCE

The Putnam County Disaster Animal Response Team (DART) is available to help animals of people affected by the tornado. If you have been displaced or are still living in the tornado area, you qualify for this FREE help.
 
DART has an enormous supply of dry and wet dog and cat food: food for puppies, kittens, senior, sensitive stomachs, and other special needs. Additional supplies include litter, bedding, leashes, food bowls, and toys for your animals. Free delivery is also available.
 
Large animal & livestock resources also available. 
 
Call DART at 931-261-7280
 
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MAIL

The U.S. Postal service is holding mail for up to 30 days for those affected by the storms. Survivors may pick up mail at the main post office location (900 S Willow Ave, Cookeville, TN 38501), forward mail to another address, or establish a P.O. Box. 
 
For additional information, call (931) 526-7141.
 
 
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TRANSPORTATION

UCHRA shuttling available. Call (931) 372-8000  (Hours: 5:30 a.m. to 6 p.m.)

Note when calling AND boarding, that you are a survivor of the storms to receive free transportation.

 
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FINANCIAL ASSISTANCE VIA RED CROSS

RED CROSS DEADLINE FOR SURVIVOR ASSISTANCE EXTENDED TO APRIL 1ST
 
The American Red Cross continues to serve those affected by the Super Tuesday Tornadoes.
 
Red Cross is prepared to provide financial assistance to support emergency needs of households that were destroyed or sustained damage.
 
Head of households may contact the American Red Cross to speak with a dedicated agent and complete an application for financial assistance.
 
1-800-RED-CROSS
 
Hours of Operation:
 
Mon. - Fri.
7:30 a.m. to 10 p.m.
 
Sat.
7:30 a.m. to 8 p.m.
 
Sun.
10 a.m. to 6 p.m.
 
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ADDITIONAL NEEDS / QUESTIONS?

If you have any additional needs or have questions regarding recovery efforts, options, resources, etc., do not hesistate to reach out.
 
Our team is here to assist you.
 
(931) 646-4636 (INFO)